Comments on: You Have A Team. http://prophotobusinessforum.com/2009/09/you-have-a-team/ A safe place for amateur photographers with pressing business questions seeking honest, straightforward critiques. Thu, 28 Jul 2011 02:51:23 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: scott villalobos http://prophotobusinessforum.com/2009/09/you-have-a-team/comment-page-1/#comment-7 scott villalobos Thu, 17 Sep 2009 05:02:51 +0000 http://prophotobusinessforum.com/?p=246#comment-7 One aspect of turnaround time is that many labs charge double for this service. It's important to remember that if you're being charged more for this service, up to 100% more, that you are able to charge more for this service. I had a client at the beginning of summer call me on the Thursday before her wedding wanting a canvas gallery wrap. Gallery wraps are not 24hr turnaround products. I called the lab and asked as was told it would be 100% extra for the rush. I then recalculated my cost and profit margin to reflect the rush charges, called the client holding my breath because I thought they would choke. Surprisingly they said yes and I placed the order. The deal got even sweeter when the lab said they would waive the rush fees as a customer courtesy. So the lesson is as you've so eloquently stated. Your lab is a part of your team so choose wisely! One aspect of turnaround time is that many labs charge double for this service. It’s important to remember that if you’re being charged more for this service, up to 100% more, that you are able to charge more for this service. I had a client at the beginning of summer call me on the Thursday before her wedding wanting a canvas gallery wrap. Gallery wraps are not 24hr turnaround products. I called the lab and asked as was told it would be 100% extra for the rush. I then recalculated my cost and profit margin to reflect the rush charges, called the client holding my breath because I thought they would choke. Surprisingly they said yes and I placed the order. The deal got even sweeter when the lab said they would waive the rush fees as a customer courtesy.

So the lesson is as you’ve so eloquently stated. Your lab is a part of your team so choose wisely!

]]> By: Aric Hoek http://prophotobusinessforum.com/2009/09/you-have-a-team/comment-page-1/#comment-6 Aric Hoek Sun, 13 Sep 2009 18:46:58 +0000 http://prophotobusinessforum.com/?p=246#comment-6 You are so welcome Marisol. Chose your lab carefully. You want to also find a lab that has a product line that matches your style of photography. I print my work on canvas/masonite. If a lab doesn't offer that service, and can't deliver it to me in 24 hours, and if I can't place my order online, then it's a deal breaker. I hope you are able to visit again soon Marisol. You are so welcome Marisol. Chose your lab carefully. You want to also find a lab that has a product line that matches your style of photography. I print my work on canvas/masonite. If a lab doesn’t offer that service, and can’t deliver it to me in 24 hours, and if I can’t place my order online, then it’s a deal breaker.

I hope you are able to visit again soon Marisol.

]]> By: Aric Hoek http://prophotobusinessforum.com/2009/09/you-have-a-team/comment-page-1/#comment-5 Aric Hoek Sun, 13 Sep 2009 18:44:19 +0000 http://prophotobusinessforum.com/?p=246#comment-5 You are so right Cindy. Labs today compete at all levels. Millers can deliver a print to me in 24 hours. How can you compete with that? I have labs calling me, asking for my business, telling me that they have great customer service. My definition of customer service is not having to talk to customer service. I hope you are able to visit again soon Cindy. You are so right Cindy. Labs today compete at all levels. Millers can deliver a print to me in 24 hours. How can you compete with that? I have labs calling me, asking for my business, telling me that they have great customer service. My definition of customer service is not having to talk to customer service.

I hope you are able to visit again soon Cindy.

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