Whether Google Voice is right for your small business depends on several factors. There are some important limitations:

1. Google Voice does not offer an auto-attendant that allows customers to “press 1 for sales, press 2 for service” so they can route calls to the correct person or department. Many businesses need this for their main number.

2. Google Voice includes branding within its service, such as “This call is being connected by Google Voice” that cannot be completely disabled. Callers will know they are calling through Google, and some businesses may not want this because it could make them look smaller and less sophisticated.

3. You cannot set up an 800 number for your business, or transfer an existing number into the system. Some businesses may find this limiting as changing a number can be disruptive, or they need an 800 number to present a bigger image.

4. It is not possible to set up multiple employees or extensions within one account, so it doesn’t work for companies with more than one employee.

5. It does not have a “softphone” that allows you to place and receive VoIP calls on your PC and avoid the phone network altogether. Google Voice requires the use of existing phones to place and receive all your calls – you still have to pay for those phones.

6. There is no live customer support and no service-level guarantees that help ensure that your important business calls will not be missed.

7. On another note, desktop sharing for your photos and clients and fax service all under your toktumi account.

Don’t get me wrong, Google Voice is fantastic. It has some very cool features and can really help you better manage and unify your inbound calls and messages. And you can’t beat free.